Customer Privacy Policy | Payment Options | Return Policy | Shipping Information

Customer Privacy Policy

Smart Candle is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines Smart Candle’s privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. By visiting smartcandle.com, you are agreeing to the policies detailed below.

What if I communicate with Smart Candle electronically?

When you send an email to Smart Candle or visit the web site, you are communicating with us electronically. When you send an email to Smart Candle you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Smart Candle may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Smart Candle provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Smart Candle become the property of Smart Candle.

What information does Smart Candle collect?

In order to serve you better, Smart Candle collects and stores your personal information when you: (i) create an account on Smart Candle; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Smart Candle or register for an account on Smart Candle. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.

Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We may use this data internally only for 2 reasons: 1) to personalize your experience on Smart Candle.com and the marketing materials you receive from Smart Candle or its partners and 2) to prevent fraud on your account. We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of Smart Candle who were assisting Smart Candle in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. We do use navigational information both in the aggregate and on an individual basis to understand how our visitors use Smart Candle so that we can make our site better. We do not keep track of where you go on the World Wide Web.

What does Smart Candle do with this personal information?

Your information is used to process your orders and personalize your shopping experience on Smart Candle, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Smart Candle is able to shorten your checkout process and allow you to check your order status online.

At Smart Candle, we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from Smart Candle to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). To the extent that you use electronic wallet technology provided by a portal, such as AOL's Quick Checkout feature or MSN's .NET Passport technology, or another service provider, we may share some of your purchase information with that portal or service provider to assist that portal in serving you better. However, rest assured that we would only share that information with the same portal you are using and then only to the extent that such portal agreed to protect your private information by adopting a privacy policy at least as stringent as our own.

Does Smart Candle share any information it collects with outside parties?

Smart Candle takes your privacy very seriously. Smart Candle does not sell or rent your contact information to other marketers.

To help us provide superior service, your personal information may be shared with legal entities within the Smart Candle Network who will take steps to safeguard it in accordance with Smart Candle privacy policy.

There are also times when it may be advantageous for Smart Candle to make certain personal information about you available to companies that Smart Candle has a strategic relationship with or that perform work for Smart Candle to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Smart Candle policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Smart Candle website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How does Smart Candle safeguard my personal information?

Smart Candle takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Smart Candle use's Secure Sockets Layer (SSL) encryption on all web pages where personal information is required; To register an account, log in to your account or make purchases from Smart Candle, you must use an SSL-enabled browser such as Internet Explorer, Netscape Navigator 3.0 or later, or Safari. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.

Does Smart Candle provide a way to update or remove personal information?

Smart Candle provides a my account feature on our website which allows you to modify and/or remove most of your personal information.

How does Smart Candle use my e-mail address?

Your e-mail address is used to create and identify your account on Smart Candle. Your e-mail address is also used by Smart Candle to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Smart Candle services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.

Does Smart Candle use "cookies"?

As is standard practice on many corporate websites, Smart Candle website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. Cookies do not capture your individual email address or any private information about you.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Smart Candle will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Smart Candle website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Please note that certain features of Smart Candle.com will not be available once cookies are disabled.

How can you remove your name from our direct mail or email list?

To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions. You may also unsubscribe by e-mailing us at info@smartcandle.com

How to Unsubscribe from Smart Candle Direct Mail (Physical Mail) Program:
Forward an email including your full name, physical mailing address and zip code 
i.e. John Smith

1701 W. 94th Street
Suite 100
Bloomington, MN 55431

Include Dropout as the subject line

Send email to: info@smartcandle.com

PLEASE NOTE: It can take up to 3 business days to process this request so you may get another mailing from us. Thank you in advance for your understanding.

Your consent 
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Smart Candle privacy policy. Smart Candle reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

If you have any comments or questions about Smart Candle privacy statement, please e-mail us at info@smartcandle.com

Updated 12.15.09

Payment Options

Credit Cards

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Please be sure to provide the correct billing address or the order will not go through.
The charge on your card will appear as: smartcandle.com

We are a US based company and all currency is in US$. Foreign checks are not accepted. You may send Money Orders made out in US$.

If you need further help, please call 888-768-2635.

Sales Tax

All orders shipped in the state of Minnesota are subject to 6.875% sales tax.

Cookies

"Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site, although we note that our cookies do not contain any personally identifying information such as your name. We use the cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a cookie.

Customer Service

Hours of Operation
We are open from 9am CST to 4pm CST.

Due to the large level of calls we receive each day, you might have to leave us a message and someone will get back to you. Emails are answered within the same day if not within the same hour. We are here to help you in any way we can as your requests and business are very important to us.

Return Policy

Any claims for damages or discrepancies must be submitted to Smart Candle within five (5) business days of receiving your order. You must notify Smart Candle Customer Service by email or phone. Please note that custom orders are final and there are no returns or refunds.

Unopened merchandise may be returned in its original condition within 30 days of receiving your order. A 15% restocking fee will be assessed and you will be given store credit for the remaining amount. All battery operated items must be in NEW UNOPENED CONDITION, NO EXCEPTIONS! If we notice that a box or bag has been opened and resealed, we will not approve a credit for your return!

Please note: If you return any item that has been opened, then the return will not be accepted and if we need to ship the items back to you, then we will have to charge additional shipping charges.

NOTE: Return Authorization Number is required. Email us at info@smartcandle.com or call us at 888.768.2635 to obtain your Return Authorization Number prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error. Ship back to us via UPS Ground or USPS Priority Mail with Insurance, UPS has automatic insurance of $100 included at no additional charge. Save your order tracking number in case we need it.

Please include the following information with your return:

• Full name
• Street Address
• City
• State
• Zip Code
• Country
• Phone Number
• E-mail Address
• Original order confirmation no. or invoice no.
• Reason for return

If you have any questions about returning merchandise, please e-mail us at info@smartcandle.com or call us at 888.768.2635.

Damaged Shipments

We carefully pack every order to make sure that it arrives to you undamaged and we have had excellent success in safe deliveries. In the event that your shipment arrives damaged, please follow the steps below:

• DO NOT ship the package back to us.
• Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since UPS may wish to inspect the package.
• Contact Us! We will contact UPS and ship out a replacement item as soon as possible.
• UPS will contact you to confirm and decide what they want to do with the package.
• UPS will contact you or us and advise on what procedure to follow.

Shipping Information

All orders are shipped via UPS (United Parcel Service) Ground. Other service is available upon special request, but may be subject to certain handling fees etc.

Orders normally ship out same day from our Bloomington, MN warehouse. Depending on where your order is being shipped, it should take between 1-5 business days to arrive. If you need faster shipping, please call us.

You may order online for orders shipped within the United States of America and to Canada only. (All shipping charges are calculated automatically by our Shopping Cart). For volume sales and International inquiries, please contact us at 888.768.2635 so that we may help you. For International Orders other than Canada, we only accept payment via Wire Transfer made out in US Dollars.

All orders of stocked items normally ship same day or next business day, depending when you place your order. Delivery time will depend on product availability and shipping time. Express Deliveries are available at an additional cost upon request. We will make every effort to fill your order and ensure arrival as quickly as possible.

If a product is on backorder, please expect delay of up to 7 business days. Please allow extra time for delivery during holidays. If there is an unusual delay in filling an order, we will notify you by e-mail.

If an ordered item is back ordered, we will notify you via e-mail and send the full order when the back ordered item arrives. Partial order shipment is available upon request by sending an email to info@smartcandle.com.

Continental United States Ground shipping & handling price is $6.95 for the first pound and $0.50 for each additional pound. Canada shipping & handling cost is $12.95 for the 1st pound and $0.95 for each additional pound.

We ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask UPS to drop off your package at a different address while your package is in transit, you will be charged whatever UPS charges us, which is usually $15.00 per package.

If you refuse a package, then you might lose your right to return because a Return Authorization is required! At our sole discretion, we may approve your return. If approved, any discounts or Free Shipping that was applied to your order will be removed and you will be charged 15% restocking fee on the new amount of the order. You will also be charged an additional shipping expense for the package to be returned to us.

When a package is shipped internationally, the following customs information applies: The cost of the merchandise you order is stated on the customs documentation for all international packages shipped by Smart Candle.com. If your order is a gift, we will mark the package as a "gift" and also state the cost of the order on the customs form. Any customs or import duties are levied only when the order reaches the destination country. Smart Candle has no control over additional charges for customs clearance and these charges are due by the receiving party. You may want to contact your local customs office to obtain further information about customs policies in your country.

All orders over $150 that are to be shipped to an address other than the billing address requires you to fax a copy of a valid picture ID and a signature. Our system might also request an Order Confirmation form to be filled out and faxed back.